General terms of sales :
A / General:
A1 / These general conditions of sale are intended to govern the contractual relationship between DEAR CHARLOTTE, PRODUCTION, RCS: 530 837 699 and the customer defined below as the person who makes a purchase at a distance through the site Internet www.DEARCHARLOTTESHOP.COM and accepting these terms of sale.
A2 / These general conditions of sale specify conditions including ordering, payment, delivery and management of potential returns of products ordered by customers.
A3 / The client can simply consult freely and at any time these terms and conditions of sale by clicking on the link ''conditions". Thus, any order involves final and binding agreement of the customer on the all terms and conditions of sale set out below.
B / Command Information:
B1 / If the customer wishes to order, fill it according to the instructions that are provided online form made available where it will include the information necessary to identify and include your full name, mailing address, No. telephone and e-mail.
B2 / The customer having chosen the products, validate their order, given a summary on the screen by "clicking" to demonstrate its commitment and acceptance of the terms and conditions of sale.
B3 / All orders placed with the company DEAR CHARLOTTE be confirmed to the client by sending an order confirmation and in the following ways: e-mail, phone or mail.
B4 / payment before the order can be canceled at any time through the establishment of a new order or by the non-payment of the amount of the order.
After the payment order may be canceled upon customer's request within the statutory period of withdrawal from the payment of the order (time of 14 days).
B5 / Images and product descriptions are for illustrative purposes only and are indicative prices can change at any time and any technical error and / or typographical errors may give rise to claims by the customer or cannot commit DEAR CHARLOTTE society.
B6 / Company DEAR CHARLOTTE advises customers who order directly on one of its websites to store or print a copy of the order before receiving the e-mail order confirmation sent by DEAR CHARLOTTE.
C / Method of payment:
C1 / All purchases made on one of the sites DEAR CHARLOTTE are payable to the order. No product can be shipped to a customer if it has not previously been set to 100% of the price of the product including tax and delivery charges incurred.
C2 / For no dispute about the amount paid by the customer cannot occur, DEAR CHARLOTTE always address the customer a confirmation of registration of order.
C3 / DEAR CHARLOTTE reserves the right to suspend any order and any delivery in case of refusal of authorization of payment by credit card or other payment from officially accredited bodies or in case of non-payment or fraud and prosecute the author of the latter.
C4 / DEAR CHARLOTTE can refuse to make a delivery or to honor an order from a client who has not fully paid or a previous order or with whom a payment dispute is on process.
C5 / DEAR CHARLOTTE reserves the right to pursue any attempts to use fraudulent means of payment and / or resolve disputes of fraudulent payment or attempted fraudulent payment amicably by customer payment of the amount due, plus handling charges, if any.
C6 / Payments accepted are:
By credit card or debit card
By check payable to Dear Charlotte. Send the check to: Dear Charlotte, 28 rue boissy d’anglas, 75008 Paris (FRANCE).
D / Product Information:
D1 / sites DEAR CHARLOTTE products are sold with the characteristics required to comply with Article L 111-1 of the Consumer Code, which provides the possibility for the potential buyer to know before taking the final order essential characteristics of the products they wish to buy.
D2 / documents that are associated with products on sites DEAR CHARLOTTE (descriptions, specifications, photographs, drawings, maps, graphics, etc…) are indicative and not binding on the DEAR CHARLOTTE respect for reality product, and cannot challenge the validity of an order or a sale. DEAR CHARLOTTE cannot under any circumstances be liable to compensate or cancel an order due to the inability to use the product purchased for any reason or incompatibility with the product components.
D3 / Products and prices displayed on site DEAR CHARLOTTE are only valid within the limits of available stocks and do not give rise to any compensation in case of termination or cancellation.
E / Price:
E1 / selling prices of the products are expressed in euros all taxes included (€).
E2 / Product prices can change at any time. The selling price used for the purchase of a product corresponds to that observed in line at the time of registration of the order on the website (except misprint).
E3 / delivery costs and insurance are the responsibility of the customer and are charged in addition to the sale price of products.
E4 / The client will always be informed before the final registration of the order shipping charges related to said order, and payment will be requested from the customer for the full amount of the purchase, including the price of products ordered plus costs delivery. Thus, the confirmation of the payment agreement order by the customer implies that the latter agrees to pay shipping costs incurred. Shipping fees cannot therefore constitute a valid reason for questioning the order after final registration.
F / Terms of delivery:
F1 / DEAR CHARLOTTE delivers in the entire European Union and the rest of the world. For countries outside the EU, delivery is based on DDU (Delivery Duty Unpaid). The recipient will be obliged to pay any import taxes or local for the order.
F2 / Delivery is to the address specified by the customer's account. It will be made by post or carrier. It can only be made once the order validated by the customer and the payment in full. DEAR CHARLOTTE reserves the right in certain circumstances to request proof of identification (utility bill, France Telecom, identity card) before sending a command. The payment centers concerned have therefore given their prior agreement to pay. In case of refusal, the order will be automatically canceled.
F3 / delivery will be deemed made to the delivery address specified by the customer through the tracking number showing the date of filing.
F4 / Any anomaly concerning the delivery (damage, missing product compared to the order, damaged parcel, broken product ...) must be indicated in the form of "handwritten reserves", accompanied by the signature of the customer.
F5 / The client must send a copy of this letter by fax or by letter to the company DEAR CHARLOTTE.
G / Claims:
G1 / The customer must make to DEAR CHARLOTTE same day delivery or within fourteen (14) days after delivery, any claim of error of delivery and / or non-conformity of goods in kind or quality relative to its control. Any claims made beyond this period will be rejected.
G2 / Any claim not made in the rules defined above and within the time limits could not be taken into account and release DEAR CHARLOTTE any liability to the customer.
H / Satisfied or refunded:
H1 / From the date of delivery of your order, you have a period of 14 days to exercise your right to cancel. However, only products returned in perfect condition and in their original packaging can be refunded (delivery charges and returns remain the responsibility of the client).
H2 / The customer is solely responsible for the package and its contents for the return of goods, we invite you to take all necessary steps to ensure that the risk of loss, theft or damage. To better track your package you can if you wish to request a return authorization number to our services.
H3 / Return items must be insured under the invoice value, in the case of a shipment without insurance, DEAR CHARLOTTE wouldn’t be held responsible for loss or theft during transit.
H4 / Do not be returned or exchanged items designed to measure. Thus, discount items won't be refunded, only exchanged or will be subject to a credit.
I / Personal information:
The transmission of information on the site dearcharlotteshop.com takes place in a secure environment, using the Internet protocols.
The card numbers are not kept on the site dearcharlotteshop.com but on the secure site of our bank.
Dearcharlotteshop.com undertakes not to disclose to third parties the information provided. These are confidential and will only be used for order processing.
In accordance with the Data Protection Act of 6 January 1978, you have a right of access, rectification and opposition to your personal data. You just need to make an online request or by mail by indicating your full name, address and if possible your customer reference number to the following address: Dear Charlotte, 28 rue boissy d’anglas 75008 PARIS (France).
J / Customer Service:
For any information, contact the buyer customer service at the following address: contact@dearcharlotteshop.com
K / Jurisdiction:
General conditions of sale above are governed by French law. Any dispute concerning these terms of sale will be subject only to the Commercial Court of PARIS.